开网 久更博客

大多数人都认为电话客服是个十分枯燥的职业。

可是在周五的晚上10点钟,这位1und1公司的技术接线员接待一个把路由器设置错误、说着笨拙的德语、因为已经没有网一个月之久而变得火急火燎的我的时候,当他十分耐心一步一步引导我排除故障并重新设置设备的时候,当最后一步完成他让我随便点个网页看是否有网的时候,当我在电话里欢快的跟他说太好了终于有网了的时候,他说:Das ist was ich hören will!!!

这份成就感让我觉得这份工作没那么差。

我很想记住他的名字并且再次感谢他,可是在电话里记住德国人的名字对我来说可能永远不可能吧。。。

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